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A staycation at the Hilton Syon Park

17 August 2015

image from A staycation at the Hilton Syon Park

With a few big expenses of late (a new camera, a new scooter, etc.) I haven’t had the opportunity to do much travelling abroad. With work getting quite busy as well I was desperate for a mini break without wanting to fork out money for flights.

In the end I decided to settle for a staycation in Richmond. There were a few properties in the area that I could enter for free using my Art Pass so there would be plenty to do whilst keeping costs down. It’s also far enough away that it feels like you’re somewhere new even though its still technically in London.

Since we’d be biking it there we wanted a hotel that had free, on-site parking (something of a rarity in London). Luckily the Hilton Syon Park hotel has complimentary on-site parking in abundance.

One of the other features that drew me to this hotel was that it sits on the edge of the Syon House estate and as a guest of the hotel you get free access to Syon Park through a private entrance.

The day before our arrival I received an email from the hotel giving me the option to check in online. I filled in my details and was able to choose the exact room I wanted off an interactive floor plan. Check in at the hotel was seamless as all we really had to do was pick up the room key (and the WiFi password).

Hilton were having a summer sale at the time we booked so we treated ourselves to a King Junior Suite for a reasonable price. The room featured a separate seating area and a dedicated work station as well as a private balcony.

The bathroom had a walk-in tropical rain shower and a TV above the bath. To be honest I wasn’t a big fan of this type of rain shower, it was different from a traditional rain shower head and it felt like water was spraying your face from all directions! Thankfully they had a regular shower head as well so I just used that.

The bed was super comfortable and had a power plug on the bed head which I’m a big fan of. There were plenty of other power points dotted around the room as well (both UK and EU sockets).

The hotel also has its own spa with a pool, sauna, steam room and gym. The pool proved to be quite popular amongst hotel guests, when we visited in the early evening there were a number of people there and all the lounges alongside the pool were already taken. I’m disappointed I didn’t get to try any of the massage treatments!

The main restaurant at the hotel is a steakhouse but we opted or order room service instead as the restaurant was pretty busy that evening. I forgot to take any photos before diving into the food but it all tasted good and the price was pretty average for London standards (around £28 for a main, dessert and drink). It actually ended up being cheaper than if we had dined at the steakhouse!

We had a fantastic stay at this hotel and I was sad that we only had one night to spend there. The only disappointment came after we had checked out. I had paid the full price of the room in advance at the time of booking, however the day after we left the hotel they charged my card again for the full price of the room! I phoned the hotel to notify them of the error and request a refund, the person I spoke didn’t understand my complaint at first and I had to explain several times before he caught on to what I meant. Eventually he told me that he believed one of his colleagues had already processed a refund and that it would take 3-5 days for the funds to be returned. As I write this 4 days later I haven’t yet received the refund. I understand mistakes happen sometimes but on this occasion I’ve been disappointed with how it was handled by Hilton on the phone and the time it has taken (so far) to resolve.

I would still recommend this hotel if you’re looking for an enjoyable stay outside the hustle and bustle of London, but definitely keep an eye out for any erroneous charges on your card - especially if you pay in advance!

Have you stayed at the Hilton Syon Park? What did you think of the property?



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